Telephoning

Telephoning

Telephoning is often the first contact with your clients. Therefore, it is essential to master telephoning skills efficiently because it is the first impression you give to your client and perhaps it is the success of your future partnership.

 

With our "Telephoning" training, you will learn and practise the essential communication & language skills for a successful telephone conversation. 

 

Training content

 

Style awareness

Opening a call

Starting your purpose 

Taking messages

Structuring information

Calling back

Arranging a meeting 

Making plans

Making enquiries

Complaining 

Apologizing 

Closing a call

 

Target group 

 

Anybody who

needs to communicate by telephone 

takes part in conference calls 

 

 

Available languages

 

English, French and Dutch 

 

 

Training duration

 

Either 1-Day intensive training or  a 30H module